Energy and utilities organisations require reliable systems to manage customer engagement, service operations, and data.

Salesforce provides a central platform to improve visibility, streamline workflows, and support efficient service delivery.

TechStorm Consulting Ltd. implements Salesforce solutions tailored to energy and utilities organisations. Recognised as an AIBF Business All-Star Accredited Company by the All Ireland Business Foundation, we focus on delivering practical and scalable solutions.


Salesforce Solutions For Energy & Utilities

  • Customer and account management
  • Service and case management
  • Workflow automation
  • Data integration and reporting
  • Operational analytics




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Frequently Asked Questions

We establish a change control board, communicate changes to stakeholders, provide impact analysis for significant changes, manage user resistance through targeted communication, and reinforce change benefits through training and support.
We assess available APIs for each third-party application, build connectors or use pre-built integrations, establish data mapping and synchronisation, and test thoroughly before production. We support integrations with a wide range of commonly used business applications.
Yes. For critical systems, we can run both platforms simultaneously during the transition period. This allows validation of Salesforce accuracy before decommissioning the legacy system, minimising business risk.
Documentation includes system configuration guides, administrator setup and maintenance procedures, end-user process guides, data dictionary with field definitions, integration documentation, troubleshooting guides, and release notes for future updates.
We monitor system performance, identify slow processes and reports, optimise data models and queries, review automation and batch processing, and apply appropriate optimisation techniques as system volumes grow.
We monitor relevant Salesforce security updates and release changes, assess their potential impact on your configuration and integrations, test changes in sandbox environments, and deploy updates in a controlled manner. Where applicable, we configure Salesforce to support your organisation's GDPR, security, regulatory and industry-specific requirements.